Refund and Returns Policy
Easy 14-day exchange & return policy for all WIDR garments.
Overview
Our exchange and return policy lasts 14 days from the date of delivery. If 14 days have passed since receiving your WIDR apparel, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return or exchange, your garment must be unused, unwashed, in the exact original condition received, and with all original WIDR tags and packaging intact.
Non-Returnable Items
For hygiene and product safety reasons, the following items cannot be returned or exchanged:
- • Worn, washed, or altered garments (including items damaged after delivery).
- • Promotional gift cards or special giveaway items.
- • Items returned without original tags or damaged packaging due to customer misuse.
Size & Fit Exchanges
We engineered WIDR fits specifically for maximum comfort and relaxed style. If your item does not fit as expected, you can request a size swap within 14 days of receipt.
Contact our support team via WhatsApp at +20 127 404 6374 or email widr-eg@gmail.com with your order number to arrange a swift exchange.
Refunds
Once your returned item is received and inspected by our team, we will notify you via email or WhatsApp regarding the approval or rejection of your refund.
If approved, your refund will be processed promptly via your original payment method, digital wallet (e.g., Vodafone Cash / Instant Transfer), or bank account within 3 to 7 business days.
Sale & Drop Clearance Items
Only regular-priced items may be refunded. Items purchased during promotional clearance or flash sale drops can be exchanged for size or store credit only, unless defective upon delivery.
Defective or Damaged Items
We quality-check every piece before dispatch. However, if you receive a defective or damaged garment, we will replace it immediately at no additional cost to you.
Return Shipping & Courier Pickups
To initiate a return or exchange pickup in Egypt, contact us directly and our courier service will pick up the package from your address.
Unless the return is due to our error (defective product or incorrect shipment), return courier fees will be deducted from your final refund amount or collected during size exchange.
Need Help?
For questions related to refunds, size exchanges, or shipment status, reach out to our team at widr-eg@gmail.com or chat directly on WhatsApp at +20 127 404 6374.